Returns & Exchanges
We stand behind our products. If you’re not completely satisfied, you may return unused items purchased on our website within 30 days of delivery for a refund or exchange.
How to start a return
Email order number and photos of the unused item(s) to support@wegotbigfun.com. We’ll provide return instructions and process your refund or exchange once the items arrive.
Used products
Due to the nature of our products, we cannot accept returns on used items for legal and hygienic reasons. This is standard across our industry. If you’re having an issue with a used item, please reach out—we’re always here to help. 🙂
Missing or Incorrect Items
If something’s missing or not quite right in your delivery, we’ll make it right. Please contact us within five days of delivery so we can resolve the issue quickly.
What to do: Email your order number and a photo of everything you received to support@wegotbigfun.com. We’ll review the information and arrange for the missing item to be shipped or the incorrect item to be replaced.
Damaged or Defective Items
Although each piece is handmade and goes through a quality control check, occasionally a defective product may slip through. If your item arrives damaged or doesn’t work as expected, please let us know within 15 days of delivery so we can help.
How to report a defect: Send us your order number along with photos or a short video showing the problem. We’ll determine whether to send a replacement or issue a refund and will get back to you as soon as possible.