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Shipping Information

Do you offer free shipping? Yes! All U.S. orders over $30 ship for free. For orders that do not qualify for free shipping, shipping costs are calculated at checkout. How quickly will my order ship? We pack and ship orders Monday–Friday and Sunday and typically dispatch within 24 hours of receiving your order. You’ll receive a tracking email as soon as your package is on its way. How long will delivery take? Delivery times depend on the shipping method you choose at checkout, starting from the day after your order leaves our warehouse: - USPS Ground Advantage: about 3–8 business days - USPS Priority Mail: about 1–3 business days - FedEx OneRate: about 2-3 business days Weekends and holidays aren’t counted as business days, and occasional carrier delays (e.g., during holidays or after major events like COVID‑19) may occur. Is the packaging discreet? Absolutely. We ship in plain packaging with no branding, so no one can tell what’s inside. Do I need to be home to accept the package? Our orders don’t require a signature and will be delivered to your mailbox or doorstep. Do you ship internationally? We ship worldwide using USPS International (typically 8–14 business days) or FedEx International (2–7 business days). Shipping times vary by destination and customs processing. Orders may be subject to import taxes or customs duties—please check your country’s regulations before ordering. We recommend looking into any local restrictions to ensure the product can be received once shipped.

Last updated on Sep 26, 2025

Payment Methods & Promotions

Accepted Payment Methods - Credit/Debit Cards: Visa, Mastercard, American Express, Discover - Digital Wallets: Apple Pay, Google Pay - Buy Now, Pay Later: Sezzle All payments are processed securely through Shopify Checkout. We never see or store your full card details. Using Apple Pay or Google Pay You'll see Apple Pay or Google Pay in your cart and at checkout when you're on a supported device: - Apple Pay: iPhone, iPad, or Mac using Safari, with a card in your Apple Wallet. - Google Pay: Android device, or Chrome browser, with a card in your Google account. Tap the button, authenticate with biometrics or your device passcode, and you're done. Both use device-level tokenization, so we never receive your actual card number — banks treat them as more secure than manually entered card details. Apply discount codes before tapping Apple Pay — once you tap, you go straight to confirmation and won't see the discount code field. Sezzle (Buy Now, Pay Later) Sezzle lets you split your purchase into 4 interest-free payments over 6 weeks. You pay 25% today; the remaining 3 installments are charged every two weeks automatically. To use Sezzle: Select Sezzle on the Payment step in Shopify Checkout and complete a quick approval. Once Sezzle approves your order, we process and ship on our normal timelines. Apply any promo code before selecting Sezzle. Refunds: If we issue a refund, it goes to Sezzle, who will adjust your remaining payments and refund any installments you've already paid. Approval, limits, payment dates, and late fees are managed by Sezzle. For billing questions, sign in to your Sezzle account or contact Sezzle Support. Promotions and Discount Codes - Enter your code in the Discount code box at checkout and click Apply. - One code per order. - Some promotions may exclude certain products or sale items. Gift Cards and Store Credit Enter your Shopify gift card or store credit code at checkout in the Gift card or discount code field. Taxes, Currency, and Authorization Holds - Sales tax is calculated at checkout based on your shipping address. - Orders are charged in US Dollars. If your bank uses another currency, conversion fees may apply. - You may see a temporary authorization hold that clears within a few business days — this is your bank verifying the charge, not a second charge. Payment Troubleshooting If your payment doesn't go through: - Verify your billing address matches your bank exactly, including apartment number and ZIP. - Check that your card hasn't expired and has sufficient available credit. - Try a different payment method. Apple Pay or Sezzle often work when a manually entered card is declined. - Contact your bank. They can often approve the charge after a quick call. Some non-US cards are declined by our fraud filters and may need bank approval.

Last updated on May 11, 2026

Warranty, Returns & Exchanges

Returns & Exchanges We stand behind our products. If you’re not completely satisfied, you may return unused items purchased on our website within 30 days of delivery for a refund or exchange. How to start a return Email order number and photos of the unused item(s) to support@wegotbigfun.com. We’ll provide return instructions and process your refund or exchange once the items arrive. Used products Due to the nature of our products, we cannot accept returns on used items for legal and hygienic reasons. This is standard across our industry. If you’re having an issue with a used item, please reach out—we’re always here to help. 🙂 Missing or Incorrect Items If something’s missing or not quite right in your delivery, we’ll make it right. Please contact us within five days of delivery so we can resolve the issue quickly. What to do: Email your order number and a photo of everything you received to support@wegotbigfun.com. We’ll review the information and arrange for the missing item to be shipped or the incorrect item to be replaced. Damaged or Defective Items Although each piece is handmade and goes through a quality control check, occasionally a defective product may slip through. If your item arrives damaged or doesn’t work as expected, please let us know within 15 days of delivery so we can help. How to report a defect: Send us your order number along with photos or a short video showing the problem. We’ll determine whether to send a replacement or issue a refund and will get back to you as soon as possible.

Last updated on Sep 26, 2025